Q. What are the limitations of the trial version vs. the registered one?
A. See the help file, the Trial section.

Q. How do I upgrade EventReader 1.x to 2.x version?
A. Uninstall the old version using Add/Remove Programs applet from Control Panel and install the new version. EventReader 2 requires a new license key, the EventReader 1.x one will not work.

Q. If I have 10 remote offices and I need to monitor the events on computer located in these office, do I need a Site License?
A. No, a Site License is worth purchasing if you have more than 7 EventReader users on 1 physical location (i.e a large network support department).

Q. I need to monitor events on computer located behind a firewall. What ports do I have to open on the firewall?
A. EventReader requires the same ports as Microsoft Event Viewer. These are TCP/135, TCP/137 and UPD/137.

Q. I think that the program can be improved. Can I send a suggestion?
A. Yes, please send any suggestions to suggestions@eventreader.com. We are very flexible on adding new features.

Q. I have some technical problems with EventReader. What information do I need to send you?
A. Here are few things that we may need in order to troubleshoot the problem:
- Does Microsoft Event Viewer work fine in the same conditions? (if applicable)
- What error message (if any) do you get?
- Did it work before but recently stopped working?
- If possible, export the log file that creates problems using MS Event Viewer and send it to us
- What operating system do you use on the computer creating the problem?
Send this information to support@eventreader.com.

Q. How do I configured EventReader 2.0 to save the events in a SQL database?
A. See the EventReader 2.0 and SQL Configuration document

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