ONLINE SHOPPING POLICIES
Last update: April 12, 2004

Credit Card Security
Altair Technologies is committed to making your shopping experience on the Internet as safe and secure as possible. We are concerned about security, and have installed the most powerful encryption technology available in the marketplace today. As a technology-based company we maintain an awareness of industry standards and upgrade our systems accordingly.

Safe Shopping Guarantee
In the unlikely event that your credit card is stolen and fraudulently used, please follow the reporting procedures defined by your credit card provider. Most credit card companies will cover all charges resulting from unauthorized use or limit your liability to $50.

Altair Technologies is doing everything possible to protect you, our valued customer, against the fraudulent use of your credit card: Individuals or parties purchasing or attempting to purchase products by fraudulent means of payment or the unauthorized use of credit cards will be prosecuted to the fullest extent of the law. Altair Technologies reserves all rights and title to products until full payment is received.

Our Technology
Our industry standard secure server technology using 128 bit SSL links, encrypts your credit card information. This means that all information is encoded and is unreadable as it travels to our server. All our customers’ information is secured behind our internal security systems. Altair Technologies has a policy not to sell, lend or rent any customer information. If you have any questions about Credit Card Security, or would like to make an off-line purchase, please call Customer Service at +1 905 875-3408 or info@altairtech.ca.

If you have an issue regarding fraud or security, you may contact our Security Department by sending an email to info@altairtech.ca.

Privacy of Information
Altair Technologies does not sell or lend ANY personal information collected during your visit to our site. That means your name and address will not show up on any mailing lists. Furthermore, any personal information that is required to process your visit is only used with your prior knowledge and consent. If you have any questions about our "Privacy of Information" policy, please contact Customer Service at (905) 854-5367 or info@altairtech.ca.

Methods of Payment
We accept VISA, MasterCard, American Express and PayPal. Unless specified, all prices are in US dollars with the equivalent in Canadian dollars displayed. If you do not want to use your credit card online from your home computer, you can get your order processed by calling to speak to a customer service representative at +1 905 875-3408 or by sending an e-mail to info@altairtech.ca.

Product Returns
Our goal is to ensure that you are completely satisfied with your purchase. You have the ability to test the product for 30 days before you order a license. Once ordered, licenses are not revocable and there is no refund. If you purchase UpgradeInsurance for any of the products and you are not satisfied with the service that you receive, you can ask for a refund. Refunds on purchases made with a credit card will only be credited to the same card. The credit will be made within six weeks of the request.

Purchasing by Minors
Our policy is to not sell to minors. If you are under the legal age of majority and wish to purchase one of our products, you must have a parent or legal guardian make the purchase for you.

Misprints
At Altair Technologies we do our best to provide you with the most reliable and up to date information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website.